How do litigators and other attorneys improve client relationships and maintain profitability during the pandemic? Surveys reveal that institutional purchasers of litigation services do not use trial results as the barometer for selecting law firms. Most in-house counsel or litigation managers cite counsel’s responsiveness, the timeliness of reporting, and the efficiency of resolution as their key factors for choosing law firms.
Against this backdrop, it makes little sense for law firms to market legal services by stressing only their trial skills, which are rarely used, and which are not the articulated benchmark for clients. Efficient resolution through early mediation or other means is now and will continue to be, the way lawyers and law firms are comparatively evaluated.
David W. Henry is a Florida Supreme Court Certified Civil Mediator who practiced law in Central Florida for more than 30 years and has been certified since 2006. His mediation clients hire David for a wide range of matters that reflects his experience as a litigator. David’s mediation practice includes business disputes, contract claims, personal injury, insurance claims, community association, intellectual property disputes, employment claims, E&O, D&O and fiduciary liability, and construction-related disputes.
J. Jeffery Deery is a shareholder with the law firm of Winderweedle, Haines, Ward and Woodman. Jeff practices mainly in the areas of complex business, health care, and banking litigation, with a focus on health care litigation, commercial foreclosure, business shareholder disputes, and complex commercial transactions. Mr. Deery also serves as general counsel to smaller businesses throughout Central Florida.